Customer service is of utmost importance to us. As we enhance and expand our services, we recognize the need to protect your privacy and confidentiality. Safeguarding your nonpublic personal information is a priority, and we have adopted standards to help maintain your privacy. This statement affirms our commitment to protecting your information.

 

Information We Collect

We collect, use, and share information from or about you in accordance with our Privacy Notice, which provides choices regarding the use and sharing of your information. Federal law requires us to inform you how we collect, share, and protect your personal information. We collect information from you when you apply for a loan, fill out a form, or enter information on our site. This includes:

• Personal Information: Information you provide via applications, forms, surveys, or other online fields, such as your name, address, Social Security number, email address, telephone number, property location and value, financial details, and other relevant data.
• Transaction Information: Information about your transactions with us or others, including payment histories, account balances, and account activity.
• Consumer Reporting Information: Details from credit reports and other data related to your creditworthiness, provided by government or consumer reporting agencies.
• Verification Information: Information from employers and others to verify the details you have provided, such as employment and income verifications.

We may also collect non-personal information, such as your IP address, web browser details, operating system, and browsing behavior on our sites.

 

Information We Use

We use your information in accordance with applicable laws for purposes including:

• Providing customer support, processing transactions, and responding to inquiries.
• Sending you important updates regarding our sites, products, and services.
• Conducting data analysis, audits, and improving our products and services.
• Ensuring compliance with laws, fraud detection, and risk control.
• For any other purposes disclosed at the time of collection.

 

Sharing Your Information

We do not share your non-public personal information for direct marketing, tailored advertising, or with nonaffiliated third parties, except as permitted by law. We do not offer third-party products or services on our website. We may share information with service providers like title companies, appraisers, and third-party developers to complete business processes on our behalf, but these providers are prohibited from using your information for any other purpose.

 

Disclosure and Retention of Information

In certain circumstances, we may disclose your information to comply with legal processes, such as court orders or law enforcement requests. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

 

Protecting Children’s Privacy Online

Our sites and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. For more information about children's privacy online, visit the Federal Trade Commission website.

 

Cookies and Online Technologies

We may use cookies to collect non-personal information. You can control cookie settings through your browser, but disabling cookies may affect site functionality. We may also provide links to third-party sites that have different privacy policies. We do not guarantee the privacy or security of these sites.

 

Security Measures

We take reasonable physical, electronic, and procedural safeguards to protect your information in compliance with federal and state laws. This includes malware scanning, SSL encryption, and limiting access to your information to authorized employees.

 

Changes to Privacy Notice

This Privacy Notice is subject to change. If significant changes are made, we will post the updated notice on our website with a new effective date. Continued use of our site following these changes indicates your acceptance of the revised policy.

 

Version 1.1 August 2024